I can’t seem to figure out why the bulk export job for webrtc sessions is stripping the x-amz-meta-legal-hold tag. the architect flow tags the interaction correctly but the s3 integration drops it during the final push. any ideas?
It’s worth reviewing at the specific S3 integration configuration in Genesys Cloud. The bulk export process often relies on default metadata mapping which does not automatically preserve custom headers like x-amz-meta-legal-hold unless explicitly defined. When pushing data from the Genesys environment to S3, the system uses a predefined schema for the object metadata. If the legal hold tag is not part of the standard export fields, it gets dropped during the serialization phase before the actual PUT request to S3 occurs. This is a common behavior in high-throughput scenarios where the API gateway optimizes payload size by stripping non-essential custom headers.
To resolve this, you need to verify if the S3 integration supports custom metadata injection via the API payload. In many cases, the Genesys Cloud S3 connector does not support arbitrary header passing for bulk exports. A workaround involves using a Lambda function triggered by the S3 upload event. The Lambda can read the object, check for the legal hold status in the interaction data, and then copy the object to a new location with the correct x-amz-meta-legal-hold header applied. This ensures compliance without altering the core export flow.
For load testing purposes, ensure that this additional Lambda step does not introduce significant latency or bottleneck the S3 write operations. If you are running concurrent exports via JMeter, monitor the WebSocket connection limits and API throughput to avoid 429 errors. The extra processing layer might increase the request volume to AWS services. Test with a smaller batch size first to validate that the metadata is correctly applied and that the system can handle the increased load without dropping connections or timing out.