Looking for advice on WebRTC stability when routing through secondary BYOC trunks. Using the Genesys Cloud SDK v2.0, agents experience immediate disconnection with ‘ICE candidate gathering failed’ errors during failover events in the Asia/Singapore region. Primary trunks function correctly. The SIP registration remains active, but the media path fails. Any insights into carrier-specific STUN/TURN configurations for this scenario?
Thanks for the help.