Webhook payload missing queue stats on SLA breach

NICE CXone API & Integrations
1

Quick question about setting up a Genesys Cloud webhook to trigger Slack notifications on queue SLA breaches. I’m running an Express server on Node 18 listening on the webhook endpoint. The webhook triggers, but the payload only contains the event type and timestamp. No queue stats or SLA details are present.

Here is the relevant handler:

app.post('/webhook', (req, res) => {
 console.log(req.body);
 res.status(200).send();
});

Am I missing a specific filter or configuration in the webhook definition to include the queue data?