Quick question about setting up a Genesys Cloud webhook to trigger Slack notifications on queue SLA breaches. I’m running an Express server on Node 18 listening on /api/v2/webhooks. The webhook triggers, but the payload only contains the event type and timestamp. No queue stats or SLA details are present.
Here is the relevant handler:
app.post('/webhook', (req, res) => {
console.log(req.body);
res.status(200).send();
});
Am I missing a specific filter or configuration in the webhook definition to include the queue data?