Trying to trigger a Slack notification when a queue drops below our SLA target. I’ve set up the webhook in Genesys Cloud, but the payload doesn’t seem to contain the actual service level percentage, just the queue name. Is there a way to access the metric value in the POST body?
{
"queueId": "abc-123",
"name": "Support Tier 1"
}
The docs don’t show an example for this specific event type. What am I missing?