Our internal handler is throwing 502s on the Genesys webhook for updates. The platform keeps retrying and flooding our queue. Need to implement a dead letter queue pattern to stop the noise. Here’s the current Flask endpoint handling the payload:
@app.route(‘/genesys/webhook’, methods=[‘POST’])
def handle_event():
if request.status_code != 200:
return ‘OK’, 200
return ‘Error’, 500
How do I signal the platform to stop retrying or route failures to a DLQ?
The request.status_code check is wrong. That’s the response code, not the request status. You need to validate the payload first. If it’s malformed, return 200 immediately to stop retries. Send bad payloads to a DLQ asynchronously. Don’t block the thread.
@app.route('/genesys/webhook', methods=['POST'])
def handle_event():
try:
data = request.get_json()
if not data:
return 'OK', 200 # Stop retries on empty payload
queue.put(data) # Async DLQ
return 'OK', 200
except Exception:
return 'OK', 200