Web Service Object IRD question

NICE CXone API & Integrations
1

hello

i have a quick question about using the web service object in IRD.
If we are using a SOAP request, do we need to complete the SOAP section under the security tab?
I presume this is the case but cant be sure if this is just to add an extra layer of security in the request.
the other option was to use a http request with a http authentication method.
What i am also not clear is can we combine the two? for example use a SOAP request and http authentication method?

thanks,

2

Basically HTTP Authentication, TLS, and SOAP security are independent and not related things. They can or can. Ot be used in any combination - it depends from specific web server configuration.

3

Please can i ask the following regarding deployment of web service.
Based on documentation i think i need to do the following:

  • Install Genesys Security Pack (URS is on unix OS)
  • Set LD_Library_Path to Security Pack install path
  • Configure ‘web’ section in URS options including certificates path for TLS.
  • In Routing Strategy set options in web service object

thanks.

4

Basically yes.
Just instead of configuring section web with TLS options you may choose to set them directly in properties of web service object in Security tab in TLS group.