Trying to pass a user_id attribute to the Genesys Cloud Web Messaging widget for logged-in users.
genesyscloud.configure({ guest: { attributes: { user_id: '123' } } })
The widget loads fine, but the guest_id in the conversation is random. The custom attribute never shows up in the transcript or the Architect flow data.
Checked the network tab. The POST /api/v2/conversations/messaging payload is missing the attributes object entirely.
Is there a specific initialization sequence required to merge authenticated user data with the guest session?
The guest object is strictly for anonymous users. You need to use user: { id: '123', attributes: { user_id: '123' } } instead.
is spot on about the guest vs user distinction, but there’s a nuance with how the SDK handles authenticated sessions that often trips people up. If you’re using the newer genesyscloud.messaging namespace, the configuration object structure changed slightly. You don’t just drop it in the initial configure call if the session is already active.
You’ll need to use genesyscloud.messaging.setGuestAttributes or ensure your user object is passed during the initial connect flow, not just configure. Here’s the pattern that worked for our custom desktop integration:
genesyscloud.configure({
user: {
id: '123',
name: 'John Doe',
attributes: {
user_id: '123'
}
}
});
// Crucial step for persistent attrs
genesyscloud.messaging.setGuestAttributes({
user_id: '123'
});
The guest_id randomness you’re seeing is likely because the widget is falling back to anonymous mode since the user object wasn’t recognized or applied before the conversation started. Check the browser console for SDK warnings about “anonymous guest” fallback.