Trying to inject custom guest attributes into the Genesys Cloud Web Messaging widget for authenticated users. The below runs before the widget init, but the attributes don’t show up in the CXone transcript.
window._genesys = window._genesys || {};
window._genesys.conversationAttributes = {
"user_id": "12345",
"role": "vip"
};
Checked the network tab. The POST to /api/v2/conversations/messaging/conversations sends the payload correctly. Just missing from the final record. Any idea why?