Hey folks, trying to pass our internal CRM customer ID through the Genesys Cloud Web Messaging SDK. I’m using genesys.messaging.startChat() but the guestAttributes payload isn’t making it to the Architect flow variables. Here’s what I’ve got:
genesys.messaging.startChat({
guestAttributes: {
crmId: '12345'
}
});
The session starts, but the variable is empty on the other end. Am I missing a step in the config or is there a different method to inject this data?