Trying to inject a CRM ID into the guest session when calling startChat(). I’m passing it in the attributes object like so:
const params = { attributes: { crmId: ‘12345’ } };
window.niceCXone.startChat(params);
The chat starts, but when I query the session via the REST Proxy later, that attribute is missing. The SDK docs say to use the attributes field, but nothing is sticking. Is there a different key or a pre-flight step I’m missing? The standard contact attributes work fine, just not custom ones passed at init.