Web Messaging SDK file upload MIME limits

NICE CXone API & Integrations
1

Hey folks,

Trying to get customers to upload PDFs via the Genesys Cloud Web Messaging SDK. The sendFile method seems to reject anything above 5MB or non-image MIME types with a silent failure.

  • Using SDK version 2.3.1
  • Tested with application/pdf and image/png
  • Console shows no explicit error, just no message appears in the transcript

Is there a config I’m missing to allow larger files or different types? Here’s the snippet I’m using:

guest.sendFile(file, {
 name: file.name,
 size: file.size,
 mimeType: file.type
});