I’m trying to customize the look of the Web Messaging widget for a specific client integration. The goal is to move the launcher icon to the top right and change the primary color to match their brand hex code #0056b3.
I’ve set up the deployment using the standard genesyscloud-webmessaging npm package in a React app. Here’s the initialization code I’m using:
import { createMessaging } from '@genesyscloud/webmessaging-sdk';
const messaging = createMessaging({
deploymentId: 'abc-123-def-456',
environment: 'mypurecloud.com',
theme: {
launcher: {
position: 'top-right',
color: '#0056b3'
},
chatWindow: {
primaryColor: '#0056b3',
backgroundColor: '#ffffff'
}
}
});
The widget loads fine, but the launcher stays stuck in the bottom left corner, and the color remains the default blue. I’ve checked the network tab, and the initial config fetch to /api/v2/analytics/events (or whatever the internal endpoint is for the widget bootstrap) returns a 200.
I thought maybe the theme object needs to be passed differently, so I tried injecting it via the config parameter instead, but that didn’t help either. I also tried using the setTheme method after initialization:
messaging.setTheme({
launcher: { position: 'top-right', color: '#0056b3' }
});
Still nothing. The DOM elements for the launcher (#genesys-launcher) are rendering with inline styles that override my settings. Inspecting the element shows the bottom and left properties are hardcoded by the SDK’s internal CSS.
Is there a specific API call or config key I’m missing? Or is the top-right position not actually supported in the current SDK version? I’ve got the latest version installed via npm.
Any ideas on how to force these style changes without hacking the CSS directly?