Setting custom attributes on a Web Messaging session via the API, but they aren’t showing up in the participant object inside the Architect flow JSON. The data is there in the conversation history, just not in the inbound trigger payload. Is there a specific mapping I’m missing?
You’ll likely need to explicitly map those attributes in the flow. The SDK sets them on the participant, but Architect doesn’t auto-expose custom keys. Add a ‘Set Variable’ step pulling from participant.attributes.customKey. Check the payload structure first.