How do we actually send typing indicators using the Web Messaging Guest API in our custom embed?
We are building a wrapper around the Guest API for our agent desktop. The sendEvent method exists, but the documentation is sparse on the exact JSON structure for typing events versus read receipts.
I tried this payload:
{
"eventType": "typing",
"status": "started"
}
It returns a 200 OK, but the agent side never sees the typing animation. Is the endpoint different, or is there a specific header I’m missing?