We are updating our custom agent desktop wrapper and need to push configuration changes directly to the Genesys Cloud Web Messaging deployment from our C# backend service. The goal is to dynamically adjust the launcher icon color and position based on the agent’s current status, which is handled in our local logic.
I am using the genesyscloud-webmessaging-deployment API endpoint. Specifically, I’m sending a PATCH request to /api/v2/webmessaging/deployments/{deploymentId}. The documentation says we can update the customizations object, but the behavior is inconsistent.
Here is the JSON payload I am sending:
{
"customizations": {
"launcher": {
"position": "bottom-right",
"color": "#FF5733"
},
"widget": {
"theme": "dark"
}
}
}
When I send this, the API returns a 200 OK status code, which suggests the update was successful. However, when I load the widget in the browser, the launcher remains in the bottom-left position and the color is still the default blue. I have verified the deploymentId is correct by making a GET request first.
I’ve tried adding the if-match header with the etag from the GET response, but it doesn’t change the outcome. The response body confirms the position is now bottom-right, so the server thinks it updated. It feels like the client-side JavaScript bundle isn’t picking up the new config immediately, or maybe I am missing a specific field in the customizations schema.
Does anyone know if there is a cache invalidation step required after PATCHing the deployment config? Or is there a different endpoint I should be hitting to force the widget to reload its settings? We’ve been stuck on this for a few hours and the docs aren’t clear on the propagation delay.