We’re trying to pass custom attributes from a Web Messaging session into an Architect flow using a Data Action. The agent sees the data fine in the UI, but when the flow triggers, the JSON payload is empty. I’ve checked the Web Messaging API docs and confirmed the attributes are being set via the REST client.
Here’s the Data Action JSON config I’m using. Is there a specific namespace I need to whitelist for web channels? It works for voice but fails here.
"attributes": ["custom.priority", "custom.tier"]