Currently we are using WDE and planning to move to WWE, with my initial analysis, i have below questions,
- What is the need of cassandra db here? what we are going to do with cassandra?
- Any configuration db version upgrade is needed when moving to WWE?
- The current WDE has customization to do remote logout of agents by supervisor and CRM (salesforce) integration. I know salesforce integration can be in done, but how about the remote logout, is that comes inbuilt or again we need to do customize?