Hello,
Is it possible to catch an event before dial occurs ?
i need stop dial , when agent make a new call, before dial event ocurrs i need show a validation wpf form, if this validation is true, dial is possible but if is false dial dont happen.
my problem is i cant stop dial, i dont know what command i need for this
The command chain you need is ‘MediaVoiceMakeCall’.
https://docs.genesys.com/Documentation/IW/latest/Developer/PlaceandMedia
You need to insert your own command into the start of this command chain.
In your command if you return true then you will stop dialing, if you return false dialing will continue.
Thanks PeteHoyle , this work for me