WDE Customization. Add attached data during ACW

NICE CXone API & Integrations
1

Hi all,
Is it possible to add attached data during agent in ACW status? Attached date should be collected by Speechminer.
I tried to create custom command and use method interaction.setAttachedData() but it`s not work. Could anyone help me with coorect method?


        public bool Execute(IDictionary<string, object> parameters, IProgressUpdater progressUpdater)
        {
            //this.log.Info((object)nameof(CompleteVoiceDispositionCodeOnBundleCommand));
            this.container.Resolve<IEventAggregator>();
            var bandle = parameters["CommandParameter"] as IInteractionsBundle;
            if (bandle != null)
            {
                foreach (IInteraction interaction in (IEnumerable<IInteraction>)bandle.Interactions)
                {
                    IInteractionVoice interactionVoice = interaction as IInteractionVoice;


                    if (interactionVoice != null)
                    {

                        
                        KeyValueCollection userData3 = new KeyValueCollection();
                        userData3.Add("Theme123","qwerty");
                        interaction.SetAttachedData(userData3);


                        var connID = interactionVoice.TConnectionId;

                        WindowsOptions newInstance = WindowsOptions.CreateNewInstance(interaction.ContextualConfigManager);

                        var result = this.voiceService.BeginSetCallQualification(interaction.Media.Channel, interactionVoice.Device[0], 
                    }
                }
            }
            return false;
        }
2

The interaction already is dead as far for Inbound calls. The telephony ConnID was disposed when the EventReleased happened.
In outbound, yes it is possible as OCS controls the interaction in a different way.

3

Maybe, but after call release and when i press “mark done” i see in the logs RequestDistributeUserEvent with ConnID.

01:52:23.163 Trc 04541 RequestDistributeUserEvent received from [232] (00000034 WorkspaceDesktop_123 192.168.10.98:46751)
message RequestDistributeUserEvent
AttributeReferenceID 16
AttributeUserData [44] 00 02 01 00..
‘R_TimeInFocus’ 39
‘R_AgentDBID’ 102
AttributeUserEvent EventUserEvent
AttributeThisDN ‘7001’
AttributeConnID 010a02e56c8f802d
AttributeCommunicationDN ‘7001’

4

And what is the return of that event? You can send anything, the important thing is the return

Enviado de meu SM-G9650 usando o Tapatalk

5

You answer yourself, I don’t know much about speechminer but with InfoMart you could do that configuring the propagation rule of UserData and using RequestDistributeUserEvent to send the information :

https://docs.genesys.com/Documentation/GIM/8.5.0/Dep/GIMPropagationRulesv

“Use the PARTY propagation rule to capture KVP values that are set after the interaction leaves the agent (for example, during after call work [ACW]) or for user data that should be associated only with the subject of the IRF or MSF record and not propagated to other resources.”