Hello! ;D
Is it possible to receive chat messages rendered as HTML on WDE? There are any kind of application options or routing strategy resource which I can use built for that?
Thx!
What do you mean by “rendered”, the chat messages to contain HTML and you visualize it formatted?
If so…no…you could build a WDE plugin to handle such.
The chat protocol does support it but not on WDE natively.
Check as an example the Genesys Widget
https://docs.genesys.com/Documentation/GWC/Current/Deployment/GWCRM
Thank you! I’ll look into that.