WDE 8.5 Customization, List Personal CallBack Campaigns

NICE CXone API & Integrations
1

Hi all,

I have to implement a custom WDE plugin to list and edit the personal callback data from OCS. do i have any kind of WDE native utility to try to do it or have i just to access directly to the OCS DB Schema?

Thanks.

​Carlo

2

Depends on how much familiar are you with PSDK for OCS. If yes, you can use native WDE (PSDK or directly WDE API).

3

i’m pretty newbe…but i’m smart..if any expert one give me inputs i learn quickly :wink:

4

Talking Seriously for what i have seen on the WDE API there is almost nothing about Outbound Contact Server utility, i have seen several dll into the IntegrationWorkspace about Outbound like Modules.Outbound, Platform.Outbound.Protocols, Enterprise.Services.Outbound but i haven’t found documentations about such dll or in general about Outbound.

Can you give me any advise?

Thanks

5

Modifying live data is not advised at all
What you want to do? For OCS manipulation you need to go via PSDK not WDE API.

Enviado de meu C6602 usando Tapatalk

6

What i want to do is to retrieve all the scheduled personal callback of a logged agent and update the selected references to modify the DIAL_SCHED_TIME, something like to reschedule the personal callback before that the agent receive the outbound interaction.

7
  1. There is no API to retrieve records from a specific agent…makes no sense actually. Why? Because when Agent receives Callback request he can reschedule it.
  2. That would require to do a SQL job, which would update records…which will not modify those in OCS memory. Not OK at all.

Why modify the hour if it is when the customer asked to be called at?