Hi,
I am working on the reporting for GVP and I am able to see the reports in call dashboard and call completion except the VAR action reports.
VAR metrics are configured in each call flow of the the IVR, but still unable to fetch the information
As per the doc: " Note: VAR reporting data is available only for applications that leverage the VAR interfaces described in the Reporting Server Functional Specification."
Is there any place we need to make configuration changes?
No, did you implement log attribute to your VXML applications? I am using VAR and all working as expected.
Kubig,
Thanks for the info .. I implemented log attribute in VXML application but still no go …
All I get in VAR IVR action usage is ----- Data are not initialized
I am still looking for anything missed in the app…want to to see if there is some thing i am missing in configuration.
Then post your configuration…how can we know what you have configured or not? We just follow docs and works.
Hi Vishwasam, can you double check your voice application’s global setting system variable EnableReports is set ‘true’
by default it’s ‘false’ when you create the application from Composer assuming that’s what you used to build your app.
add default application in GA
It is not about default IVR app, try to check the properties file or define exactly the property “enableReports” as eugene has mentioned.