How does the virtual agent webhook trigger actually hand off conversation context to an external iPaaS connector before the intent scoring finishes? The setup pipes bot session data into Workato using the standard Genesys Cloud bot connector, but the payload keeps dropping the entity values when the confidence threshold hits 0.65. Environment is US1, running Genesys Cloud version 2023-11.2, and the integration platform is Workato 2024.3. The bot definition uses a custom AI model with three main intents, yet the webhook payload only shows the raw transcript and a null conversationId. The Architect routing tree for the handoff shows a set variable action that looks correct, but the connector config in Workato throws a mapping error on every third trigger. The event log viewer cuts off the response right here: {"event": "conversation.update", "type": "bot", "payload": {"sessionId": "b8f9a2c1-...", "status": "routing", ...
Is there a specific header or OAuth scope missing that stops the entity mapping from populating? Switching to a pure webhook URL instead of the native connector didn’t fix the gap in the JSON body. The AI bot configuration panel shows the webhook as active, and the test button returns a 200 OK, but the actual runtime execution drops the data fields needed for the Workato recipe. It feels like the conversation object isn’t fully hydrated before the outbound call fires. The flow doesn’t wait for the entity extraction to finish. The error on the Workato side just says InvalidPayload: missing required field 'entities'. Credentials look correct and the recipe hasn’t been updated in weeks. 2024-05-12T08:45:12Z ERROR [workato-gc-connector] payload validation failed: expected object, got null at path $.data.entities