Virtual Agent Groups

Voice & Telephony
1

Is there a way to create a virtual agent group which is switch related. So it returns the skilled agents for the different switches?
eg.

SkillExists(“SkillName”) for Switch01
or
SkillExists(“SkillName”) for Switch02
or
SkillExists(“SkillName”) for Switch03
Thanks
Andre

2

Dont think so but maybe something like:

SkillExists(“SkillName_SW1”)
or
SkillExists(“SkillName_SW2”)
or
SkillExists(“SkillName_SW3”)

2 Likes
3

No you can’t but you can make a mix of :

SkillExists(“SkillName”) & LoggedIn(“SwitchName1”)
or
SkillExists(“SkillName”) & LoggedIn(“SwitchName2”)
or
SkillExists(“SkillName”) & LoggedIn(“SwitchName3”)

2 Likes
4

Thanks guys for your help. I needed it to return all agents with skill per switch.
Andre