Trying to pull real-time queue stats via the analytics reporting endpoints. The request returns a 200 OK, but the data array is always empty. I’ve confirmed the queue is active and has conversations in progress.
The documentation suggests using the reporting turns or exports. I’m sending the queue ID directly:
/api/v2/analytics/botflows/{botFlowId}/reportingturns?sessionId=8f3a...-b2c1
Payload back:
{
"turns": []
}
I’ve tried adding interval but it doesn’t change anything. Is there a specific format for the ID or a header I’m missing? The analytics endpoints work fine, just this real-time one is dead silent.