UUI

Voice & Telephony
1

Hello,

I’m working on a project now and I have to look for data coming from an avaya switch (called UUI). In Genesys It should be stored in UU_Data (AttributeUserData). Can someone tell me how I can retrieve this information ? Wich events should I use ?

Thanks

2

Are you working with 5.x? UUI is the default param for “matchcally” set in TServer within CME. You should be able to see something like this in TServer logs:

User_User_Info:prot_discr = 4(IA5_chars) user_info = [15] 47 43 52 2F 65 66 3A ‘GCTI/Ref:22768’

I have a question for you: How can UUI information be stripped from an Avaya G3Si an a make predictive call? Any ideas?

3

Thanks Joe,

I’ve found this in the log file :

User_User_Info: prot_discr = 0(User_specific) user_info = [20] 30 30 30 30 31 30 30 38 36 35 31 30 30 33 39 31 33 30 30 38 ‘00001008651003913008’

but this was used with an old cti oolbar. Somebody has lost the source code and now I can start redevelloping all over again. It’s working fine but only the UU_data does not appear in my log file.

How can I put it there again ? and how can I retrieve the information into my VB program ?

Yes I’m working with 5.1.

At this moment I can’t help you with you other question (predictive call) because I’m rather new in this environment.

4

Are you talking about campaign manager’s predictive call capabilities? But what info in UUI would you use?

5

Well, Avaya is going to put some information into the UU_data. If UU_data is empty it’ll be a simple call if it’s not empty it’ll be an email (when it’s an email I have to launch another program).

Kind regards

6

Are you talking about the TServer Log File? If so that information should be logging by default. I’ll see what I can dig up on the VBCode.

7

Yes Joe I’m talking about the Tserver log file.

The VB code would really be a good help.

Thanks

8

Dobber as silly as this sounds verbose is set to true for TServer, correct? What is the matchcally param in TServer set to? UUI or UCID? Is it possible that the PBX is not stuffing this field?

9

You should expect UU_DATA in first incoming events for newly

Originated call, such as Ev.Ringing Ev.Queued, EvRouteRequest,

ASAI supplies UUI data in Offered and Alerting event notifications.

So you should register for DN in question, say Agent extension.

Then call comes in, you should obtain EventRinging from Tlibrary (TEvent stucture).

TEvent has TKVList *UserData entry. Use functions from commonlib (kvlist.h header file)

To extract needed keyvalue pair.

Hope this will help.

10

Hi All,

    May I ask a question?

UUI can transfer between Avaya CT Server and Genesys TServer(behind a same PBX)?

Thanks you very much. :slight_smile: