Hi,
We’re using a Genesys-Avaya configuration. ON our Avaya we have a vector that collects digits, and does an adjunct-route to genesys.
On Genesys, we have a URS script that tries to use CED to retrieve the digits and use the, for a webserivce call.
The problem is CED in URS always returns an empty String.
I’ve read in other posts that CED is updated when there is an EventRouteRequest, based on the value of AttributeCollectedData. Our main issue is that looking at the EventRouteRequest in the Tserver logs, the AttributeCollectedData is missing.
Do we need a specific ocnfiguration either on the Tserver or switch to get the AttributeCollectedData populated ?
Thanks,
Ofer