Hi everyone,
i have recently upgraded our genesys framework from 7.6 to 8.1.x. In our implementation, we have a network Switch (SCP), Network TServer (NTS), GVP, SIPProxy server and local Tserver. I’m facing a issue which i’m trying to debug hard but not getting any solution.
Problem description:
Current flow:
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Calling 91xxxxxx number, it hits the service number (09000) on SCP switch, then call comes to NTS1 or NTS2 running in loadsharing.
on URS RP 09000_SCP on we have strategy, which puts the call to GVP_NE switch RP 09000_GVPNE . This RP has epn mapping with external routepoints(external numbers on gateway mapped as ERP) and based on the flow, strategy finds the target ( ready agent) -
strategy find the target , and tries to deliver the call, back to SCP switch in order to put the call to avialable agent ( example AgentID:1703, Place_194006, EmployeeID: 546459, VAG_C_BestSelling group).
-
Call never pass thru this step and gives below error in URS logs:
18:54:13.674_T_I_02ce02230c64200a [14:32] EventAttachedDataChanged is received for ts ISRV1[GVP_NE] (this dn=09000, refid=1480)
(No configured access resources are found)
AttributeErrorMessage ‘No configured access resources are found’
18:54:13.711_T_E_ [14:0c] EventError is received for ts ISRV1[GVP_NE] - No configured access resources are found
18:54:13.711_A_E_02ce02230c64200a [14:32] <-----------ERROR
18:54:13.711 Std 21003 interaction 02ce02230c64200a routing error 1014 No configured access resources are found -
Call never comes to a Ready Agent on genesys, which it should.
Does anyone have any info about which “access resources” it is refering to in this URS logs ?
we have access code configured in SCP switch for GVP_NE, but there is no access code on GVP_NE switch for SCP. this is how it was earlier and also running in parallel prod env.