Updating Case Data on OOB Single Step Transfer

NICE CXone API & Integrations
1

Hi,

I’m trying to update a case data on single step email transfer, when agent click out of the box Single Step Transfer - i need to attach some KVP’s. any idea how to capture this Single step transfer request in WWE?

Thanks,
Kumar

2

Send it to a RP, then you handle it as you desire

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