Updating Agent Wrap Up using GA or GAX via Agent Import?

Hi All,

I’ve been using CME (Configuration Manager) to edit Agent properties and I am now beginning to learn how to do tasks in GA and GAX.

I’m wondering if there is a way to use Agent Import to change the Wrap Up Time for a list of Agents, rather than having to search for, open, and edit each Agent individually?

I’ve tried a file with the pattern:

“User Name”,“Switch Name”,“Agent Login”,“Wrap Up Time”

…but this tells me that the Agent Login is already assigned, even though it is assigned to the Agent I am attempting to update.

Many thanks,

pinguin

You can use the manage annex feature on the right hand side of GA. Comes handy for mass updating. You can also use the java api.