Unable to release the calls

sundaraas · November 17, 2009, 6:19pm

Hi,

We are using the genesys 7.5. We are facing the problem at agent desktop side. The problem is, some time agents unable to release or hangup the call (but customer hangup the call). So, agents close the dialer screen and relogin. that time the undisposed call was reached again the another agent.

We are unable to findout the root cause of the above issue. Any one facing this type of issues. Please solve my problem ASAP.

Thanks in Advance.

cavagnaro · November 17, 2009, 6:35pm

Which PBX? What does logs says? What does PBX logs says?

Timur_Karimov · November 18, 2009, 10:57am

And which version of GAD you are using?

P.S> i think we need sticky post -HOW TO ASK TECHNICAL QUESTION =)

Fra · November 18, 2009, 1:59pm

or ask Vic to add a popup window when you open a new thread giving this sort of heads up “have you attached any log files? look out cause Cav otherwise will start sending brazilian killers!”

F

sundaraas · November 18, 2009, 5:56pm

Hi Buddy,

First, i say sorry to everybody :'(, because I am new to Genesys dialer (only 4 months).

We are done outbound dialing only by using of T.Server (7.5) and agent login screen configured in Web Server. I dont know where i get the log files?

cavagnaro · November 18, 2009, 7:12pm