Unable to login to GAD

NICE CXone API & Integrations
1

Hi,

I tried installing GAD on our test environment. After entering the details in the login screen, I get the following error message

java.lang.NoClassDefFoundError: Could not initialize class com.genesyslab.uadthin.proxy.InfoBusinessLogic
.
..
..

Also, I observed that class files are available in thin.jar file (located in webapps/gdesktop/web-inf/lib folder). I set my classpath variable to the exact location and in vain.

Is anyone faced this issue before? Any suggestions?

Thanks,
Lakshmikanth

2

Hi, some basic suggestions/questions first… If these are not helpful, maybe you could post a log file showing the whole startup to the point you get this error?

  1. Do you have your JAVA_HOME set correctly?
  2. Is GAD running under Tomcat, or is it some other container?
  3. In CME for the application, on the security tab, what is the value of “Log on as”
  4. What version of GAD is this?
  5. Do you have any customization of GAD?
3

Hi,

I solved it. Due to unknown issues, GAD was unable to get license from the server.

After I reread the license file, everything is working fine.

Thanks,
Lucky

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