I just installed the IWS app in a new test environment. My test agent is able to launch and login to IWS, but it is unable to logon to any channel (the log on option is grey out). I can monitor the extension the agent is using in CCP and I also verified that the agent has proper role privilege. I’m running out of ideas on what else to check.
Does anyone have any idea what I might be missing here? Any help is much appreciated.
-L