Hi all,
I have a problem and I hope someone can help. In our lab environment, we have two Genesys environments.
One is a 7.5 environment with a SIP and an Avaya telephony server.
The other is a mixed 7.0 and 7.2 environment with only an Avaya telephony server.
Both systems have a GAD server (v7.5 for the first and 7.2 for the second). In the first environment, I can login without any problems into GAD (both with SIP and Avaya agents)
On the second system, I cannot login any user. The place exists and has a shortcut to the extension. The person is created, has a skill and an agent login. This agent login is created both in Genesys and on the Avaya switch.
When I try to login the agent, I get the following error: Login aborted: incorrect Agent Login
Does anybody has an idea what I forgot?
Logfile:
04 03 16:41:10:687 [ CONFIG_COMPONENT*] INFO Ail.Config.Component Request create folder 1.6.2:75
04 03 16:41:10:703 [ CONFIG_COMPONENT*] INFO Ail.Config.Component Registering folder CFGActionCode%{tenant_dbid=101}
04 03 16:41:10:703 [ CONFIG_DRIVER*] INFO Ail.Config.Driver Creating folder CFGActionCode%{tenant_dbid=101}
04 03 16:41:10:703 [ CONFIG_COMPONENT*] INFO Ail.Config.Component Registering folder id CFGActionCode%{tenant_dbid=101} id 23
04 03 16:41:10:750 [ttp-8080-Processor24] WARN Ail.Person While updating person,
Unknown (ConfigErrorException (Genesys_Desktop_720 is On))
at com.genesyslab.ail.core.configuration.ConfigurationService.changeObject(ConfigurationService.java:1026)
at com.genesyslab.ail.core.PersonImpl.changeUserProperties(PersonImpl.java:173)
at com.genesyslab.ail.core.PersonImpl.setAnnex(PersonImpl.java:151)
at com.genesyslab.uadthin.agent.MediaController.setStringAgentAnnexValue(MediaController.java:45)
at com.genesyslab.uadthin.agent.MediaController.setLastMediaLogged(MediaController.java:110)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.open(InfoBusinessLogic.java:935)
at com.genesyslab.uadthin.proxy.InfoBusinessLogic.logon(InfoBusinessLogic.java:855)
at com.genesyslab.uadthin.agent.LogonAction.execute(LogonAction.java:71)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at com.genesyslab.uadthin.filter.UTF8Filter.doFilter(UTF8Filter.java:86)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:868)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:663)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:80)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
at java.lang.Thread.run(Thread.java:595)
04 03 16:41:10:843 [ttp-8080-Processor24] WARN GD.Core Login aborted: agent agent1 does not contain agent login [place 2144_Kerkstraat, person agent1, realtimeSession /getEvents/1/]
04 03 16:41:10:843 [ttp-8080-Processor24] INFO GD.FeatureController Check in license
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