TServer - service unavailable

Voice & Telephony
1

Hi.
From today i cannot start the TServer Cisco 8.0 from SCI:

****************************************************
ERROR - Can§t connect to Cisco CTIManager. Likely causes:

  1. Can§t connect to CTIManager host §132.20.50.196§.
  2. Invalid T-Server configuration options (ccm-host, user-login, password).
  3. CallManager software version incompatible with T-Server - change option §jtapi-update-mode§ or manually copy jtapi.jar from CTIManager host to T-Server directory.
    (Reported error = com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider – connect timed out)

’
(tcp_except_handler) disconnected on socket [452]
@12:13:01.6330 [tsgctm] Link [1,s4] Changing state to 0
@12:13:01.6330 [tout] Erasing all linkIDs for CallId->LinkId[1] map.
12:13:01.633 Std 51116 JTAPI link ‘1’ failure.
@04/26/11 12:13:01.6330 [51116] JTAPI link ‘1’ failure.@12:13:01.6330 [tout] CcmDevice::sendAddrOOSforLink for link:1
@12:13:01.6330 [tout] CcmLink::setJTAPIProviderInService 0 : 0
@12:13:01.6330 [gctmi] TMsg [EventLinkDisconnected()] distributing to model
@12:13:01.6330 [gctmi] Switch [sUNK] distributing EventLinkDisconnected
@12:13:01.6330 [gctmi] Switch [sUNK] processLinkDisconnected

The same also for TServer 801

What can be the problem ?

Thanks.

2

There are 2 endpoints, TServer and Call Manager, and a link that connects them.
Yesterday it was working, today no longer.
What could the issue be…mmh, maybe the link?
Sorry for the irony, but guys, please put some efforts in troubleshooting, we are not providing here a sub-tier 1 support.

By the way, the first part of your snippet POINTS you to what to look at.

Fra

3

If it was working before, suddenly stopped working and nothing change on Genesys nor on CCM, maybe some network genius modified something on the network or firewall.

4

;D even with that many guys will fail…

5

was a ccm problem.

thanks

2 Likes
6

I understand this is a very old topic, but hoping for the user or someone else to respond to what specifically might cause this issue, in other words how to resolve this issue ?

3 Likes
7
  1. Some guy changed something on your network
  2. Cables are wrong patched
  3. Your network is suffering a broadcast attack
  4. You don’t know what you are into

Or a nuclear holocaust. What has changed recently? CCM upgrade, perhaps?