TSAPI licence usage?

Voice & Telephony
1

Hi,

Using Avaya TServer for TSAPI - Can anyone confirm how the TSAPI licences are used?

Found this from Genesys:

We believe that these are required:

  • TSAPI-Basic consumed seat for each “seat” (SDN)
  • TSAPI-Advanced for monitoring Routing Points

But in practice I don’t believe this is correct…

Does anyone know for certain?

Thanks,

Ben

2

Turns out its actually just Extensions and ACD Queues that require a license.

3

We have got problem routing calls to agent , the error we were getting in URS was ’ Generic Resource unavailability’ , The issue was due to TSAPI Basic License.

Once we deployed TSAPI Advanced license the issue got resolved and call was perfectly transfered to agent and no error reported.

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