TSAPI_IVR server service unavailable - Need Help !!- urgent

Voice & Telephony
1

Hi,

I have TSAPI_IVER server service unavailalbe error. In the log file. It showed that:

the TServer_Avaya is HA
Anyone know what’s the reason can’t connect to config server? config server on port 2020 is working properly ???

@12:20:59.0150 [cme:DEBUG]: CmeConnection::serverConnect: Attempting to open connection to config server at: roswell:2020
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
12:20:59.015 Trc 29060 Connected to config server at roswell:2020.
@12:20:59.0310 [cme:DEBUG]: CmeConnection::onServerNotFound: Unable to open connection to config server. Will retry in 3000 milliseconds.
@12:21:02.0460 [cme:DEBUG]: CmeConnection::serverConnect: Attempting to open connection to config server at: roswell:2020
addp-trace off
(addp_xconfig) local OFF, remote OFF, trace off
12:21:02.046 Trc 29060 Connected to config server at roswell:2020.
@12:21:02.0460 [ISCC] Debug: [connection 01c7e6d8] Timer expired on connection [0]1
@12:21:02.0460 [ISCC] Debug: [connection 01c7e6d8] Starting connection [400]1
@12:21:02.0460 [ISCC] Debug: [connection 01c7e6d8] Parameters: (“name”=“TServer_AvayaTSAPI_760_Backup”,“host”=“roswell”,“is-server”=“1”,“client-type”=“1”,“server-type”=“1”,“port”=“7001”,“addp-timeout”=“0”,“addp-remote-timeout”=“0”,“addp-trace”=“0”)
@12:21:02.0460 [cme:DEBUG]: CmeConnection::onServerNotFound: Unable to open connection to config server. Will retry in 3000 milliseconds.

2

have u validate the connectivity?
What about telnet? ping? Does it works…

Its an issue or u r starting to develop this solution

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3

It’s newly install system. configruation server on port 2020 is working fine. other application connected to it is working .
TSAPI_IVR server is on the same host as the configuration server. in the I-driver side. I also got the follwoing error log.
what’s the possiable cause?
Thanks

12/03/09 15:23:33.187 AP>ffffffff|I-Server_750::::: Initiate IVR=I-Server_750
12/03/09 15:23:33.187 AP<ffffffff|I-Server_750::::: Initiate rc=TRUE ILibrary Version 7.5.004.00
12/03/09 15:23:33.187 AP>ffffffff|I-Server_750::::: Driver Version = “7.5.000.04”
12/03/09 15:23:33.187 AP<ffffffff|I-Server_750::::: Version rc=0
12/03/09 15:23:33.187 AP>ffffffff|I-Server_750:::roswell:2020: ConnectionOpen config server host=roswell, port=2020, app name=IVRDriver_Edify_750, time out=5000
12/03/09 15:23:33.187 FL|ffffffff|I-Server_750:::roswell:2020: Initializing logging with host=roswell, port=2020, application=IVRDriver_Edify_750, IVR=I-Server_750
12/03/09 15:23:33.218 FL|ffffffff|I-Server_750:::roswell:2020: Opened initial logging with host=roswell, port=2020, application=IVRDriver_Edify_750
12/03/09 15:23:33.234 FL|ffffffff|I-Server_750:::roswell:2020: Opened connection to config server socket=720, host=roswell, port=2020, application=IVRDriver_Edify_750
12/03/09 15:23:33.234 FL|ffffffff|I-Server_750:::10.10.7.70:2300: Created socket I-Server_750:2300:10.10.7.70
12/03/09 15:23:33.234 FL|ffffffff|I-Server_750:::10.10.7.70:2300: Checking socket with port = 2300, host = 10.10.7.70 against the existing socket list
12/03/09 15:23:33.234 FL|ffffffff|I-Server_750::::: List of sockets available for use:
socket name = I-Server_750:2300:10.10.7.70, port = 2300, host = 10.10.7.70
12/03/09 15:23:33.250 SV|ffffffff|I-Server_750::::: LogToGenesys::getIVRData() The IVR object I-Server_750 could not be retrieved

4

Hi,

You’ve specified wrong name of IVR object (parameter “IVR”) so driver is not able to initialise properly.

12/03/09 15:23:33.250 SV|ffffffff|I-Server_750::::: LogToGenesys::getIVRData() The IVR object I-Server_750 could not be retrieved

R.

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