Transfert to CDN with Symposium

Voice & Telephony
1

Hello,

I use TServer for symposium 6.5

Sometime, when I use the mute transfer method (2step) to transfer a call to a cdn, the Symposium fails to execute the transfer. Does anyone knows why a transfer could fail ? How could I set the traces on the syposium to understand what’s happen ?

Thanks

David

Here are the logs when I try to transfer to CDN 5858

03/06/03 20:12:44.412 Trace SRVCCMTRP TServer_SYMPO_NIORT_653 GCTI04542 Message EventAttachedDataChanged sent to 612 ( regular ur_statserver )

sent to 612 (0006 ur_statserver)

@20:12:44.4120 [ISCC] Debug: Updated call:

i c:03e900f60044480e,01912050 @ m:0000000000000000,00000000 p:2 i:00000b81 nw:0000000000000000 t:2

  p:0000000000000000,01911590,0181a640 @ c:03e900f60044480e,01912050 r:1 --- n::

  p:0000000000000000,01919800,01665700 @ c:03e900f60044480e,01912050 r:2 --- n:2564:

@20:12:44.4120 [ISCC] Trace: UserData propagation has been started

@20:12:44.4120 [ISCC] Trace: UserData propagation has been finished

03/06/03 20:12:44.412 Trace SRVCCMTRP TServer_SYMPO_NIORT_653 GCTI04541 Message RequestInitiateTransfer received from 676 ( regular icc_agentstarter )

@20:12:44.4120 [0] Received from 676 (0015 icc_agentstarter): message RequestInitiateTransfer

AttributeThisDN	'2564'

AttributeConnID	03e900f60044480e

AttributeOtherDN	'5858'

AttributeLocation	'SYMPOSIUM_NIORT'

AttributeReferenceID	2458

.C (devclihan) cli:msg 0015000c:23

.C (devclihan) end flag:client 0:1376268

(rq_create) cli:msgid:dta:refid 1376268:23:23485136:8744

(devclihan) rq_create: 018b7f60

@ 20:12:44.4120

<< 1 ff 0a 00 2c 05 a2 27 08 08 00 30 08 00 08 32 35 36 34 31 04 00 00 78 04 00 00 2e 04 0d 03 3f 04 0b 27 40 04 0b 27 96 06 00 00 0b 81

s< 1 Progress

ReferenceID:2227

Origination Address:Internal,2564

Destination Address:Unknown

Cause:0

Connection Status:Cannot Retrieve Original Call

Origination TN:b27

Destination TN:b27

Call ID:b81

.E (send_error_message) id:dn:errcod:ref_id 1376268:2564:99:2456

@20:12:44.4120 [0] 6.5.303.01 send_to_client: message EventError

(Cannot Retrieve Original Call)

AttributeCustomerID	'Resources'

AttributeTimeinuSecs	412000

AttributeTimeinSecs	1046977964 (20:12:44)

AttributeReferenceID	2456

AttributeErrorCode	99

AttributeThisDN	'2564'

03/06/03 20:12:44.412 Trace SRVCCMTRP TServer_SYMPO_NIORT_653 GCTI04542 Message EventError sent to 676 ( regular icc_agentstarter )

2

Interesting… I thought mute transfer was a onestep transer and I don’t think Symposium link supports it. Can someone back me up on it, please?

3

Silly point but I assume you have:

mutexfermethod set to 2step

origcallxferinit set to xfer (if Meridian rls23 or above) in TServer.

Rory

4

Hello,

In fact, I use a TTransfertinit to initiate a transfert to a CDN.

In config Manager, I have mutexfermethod set at 2step, and origcallxferinit set at xfer

Thank you for your help