Transfer through Routepoint does not work

Voice & Telephony
1

Hi,

I am using bridge transfer in my voice application. It works when i specify the destination to Agent DN as consult call. Even it works if i directly dial the routepoint thru xlite. However, if i specify the route DN as destination in transfer tag, the call does not transfer to agent based on defined strategy. I have checked the urs logs. EventRouteRequest initiated and after some time EventAbandoned received. Please help me to fix this problem.


_T_I_006e02571fb34013 [14:09] add DN SIPServer 8101 <8101@Switch> (CDN 57 006e02571fb34013 00000000021cb030) to the call 12-00000000021e2280 truly:22
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventRouteRequest
	AttributeCallState	0
	AttributeCallType	4
	AttributePropagatedCallType	4
	AttributeCallID	19
	AttributeConnID	006e02571fb34013
	AttributeCallUUID	'6D3V41H2RP1BN3B58A1C4RHPD800000J'
	AttributeTransferConnID	006e02571fb34012
	AttributeDNIS	'8101'
	AttributeThisDN	'8101'
	AttributeThisDNRole	2
	AttributeThisQueue	'8101'
	AttributeOtherDN	'1006'
	AttributeOtherDNRole	1
	AttributeExtensions	[23] 00 01 01 00..
		'BusinessCall'	1
	AttributeTimeinSecs	1417180379 (18:42:59)
	AttributeTimeinuSecs	419000
	AttributeEventSequenceNumber	0000000000000184
...
...
18:44:47.860_G_I_ [01:0b] there are 0 calls in progress now
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventAbandoned
	AttributeCallState	0
	AttributeCallType	4
	AttributePropagatedCallType	4
	AttributeCallID	19
	AttributeConnID	006e02571fb34013
	AttributeCallUUID	'6D3V41H2RP1BN3B58A1C4RHPD800000J'
	AttributeTransferConnID	006e02571fb34012
	AttributeDNIS	'8101'
	AttributeThisDN	'8101'
	AttributeThisDNRole	2
	AttributeThisQueue	'8101'
	AttributeOtherDN	'1006'
	AttributeOtherDNRole	1
	AttributeExtensions	[23] 00 01 01 00..
		'BusinessCall'	1
	AttributeTimeinSecs	1417180499 (18:44:59)
	AttributeTimeinuSecs	416000
	AttributeEventSequenceNumber	0000000000000186

Thanks,
Aravind

2

Without SIP server and MCP logs covering the timeframe is not possible to help you. Attached logs did not show anything.

3

Check URS option route_consult_calls.