TOMCAT is crashing frequently

NICE CXone API & Integrations
1

Hi All,

Need suggestion on the the mentioned subject.

We have GSS in our environment which is bases on Apache Tomcat. We could see “SEVERE: Unexpected death of background thread ContainerBackgroundProcessor[StandardEngine[Catalina]]java.lang.OutOfMemoryError: Java heap space” frequently.

We have deployed the same on two hosts. one is running with java version “1.7.0_67” in one host and java Version 7.0.55 in another host.

There is no setenv.bat in the installed directory.

Could anyone please suggest how can we configure java memory.

Thank you

2

Update/Add Xms/Xmx parameters

3

Thanks for your response Kubig.

It is a windows enviroment actually. Creating a setenv.bat with java parameters will be enough ?

Thank you.

4

Also this is for Genesys SurveySolution(GSS)

there are no catalina.bat ot steneve. bat file presetn by default. Bin follder contains only Tomcat7_GSS_Http.exe files and bootstrap.jar file.Creating a batch file with java arguments will be ok ?

5

Check Tomcat documentation. There tons of posts on the internet. There are several ways.
You need to see how your app is started

6

have you considered increasing java memory?