threshold script for agent not ready time

NICE CXone API & Integrations
1

hi guys i’m new at this hope you guys can help out with a script.

i would like to have my agent’s name highlighted in red if their status is not ready/after call work for x number of minutes. how can i do this?

2

lastdance,

Here is a script that you can apply to CurrentAgentState. Simply change the stat value to the number of seconds that you want.

if Threshold.StatValue >= 240 then

Threshold.Result = true

end if

We have several scripts like this applied to CurrentAgentState to tell us when agents have been sitting in one state too long.

3

Here is the script for the “Action” that will be applied to the previous script.

CCPulseNotifier.SetColor( Color.Red )

4

mike,

can this be done on “objects tab”?

i would like the agents name to be highlighted in red when their after call work reaches like 60secs. i tried the following script but ain’t working.

if StatAction.SDNAAfterCallWork >= 60 then

StatAction.Result = true

end if

CCPulseNotifier.SetColor( Color.Red )

pls advise. thx

5

Looks like your syntax might be off. Try this.

if Threshold.StatValue = StatAction.SDNAAfterCallWork then

Threshold.Result = true

end if