there is no connections between Interaction Server and switches

Voice & Telephony
1

Hi Expert, ;D

I’m editing a scenario about email example in tab Business Process of IRD, while I active strategies (ABC Simple BP) there is an error have been occurred.

" There is no Interaction Server in your configuration. Or there is no connections between Interaction Server and switches.

Please run Configuration Server Manager and create Interaction Server and/or connection to media switch. then click Net button. "

I hope that everyone will help me explain detail about error as well as guide me step-by-step to configure it. I have installed eService by manual on OS Windows, not installation it by Wizards. :wink:

2

You have a switch for multimedia?
Follow documentation, there are all steps you need to do aside of the service installation

Enviado de meu E6633 usando Tapatalk

3

Check that tenant you work with

  • is in tenant list of some URS
  • is in tenant list of some Ixn server
  • has Multimedia switch configured
4

Hi Cavagnaro, terry ;D

I have been fixed it by modify configure as suggest of guys

Thanks for support me ;D