Nice works !!
When the administrator’s book will be released ?
;D ;D ;D
I really am trying to find the time to continue at the moment… I am on the last few parts to the Reporting Red Book and then I will begin on the Admin Guides.
Thanks for your interest!
AG
I bought the big read book one.
It’s easy to understand, how each component work in big picture.
If you are management or non-technical, it’s proper for you because it contains less of technical words.
So, you can adapt it to your presentation easily.
If you are new in Genesys, I recommend to read the Red one first.
If not just wait for the other series.
In my opinion, Genesys official documents are good enough to study but it take a lot of time to read the whole things.
AG’s books short-cut it for you.
So, let’s us know when Admin Guide is completed ;D 
;D
…if Genesys want to contact me, I’ll do them ALL on a commission basis… it’ll be quicker to publish! ;D
Adam
The Big Red Book is now also available as a paperback (A5 - 234 pages);
http://www.lulu.com/shop/adam-gill/the-big-red-book/paperback/product-21968126.html
Adam
The Big Red Book publications are now available for re-branding - for those of you in companies that may see the benefit of producing their own version in paperback, to use as an introductory guide & marketing materials for (potential) clients;
Hello all,
Could you please provide me the link for :
The Big Blue Books - for Operations and Support
The Big Green Books - for Deployments and Testing
The Big Black Book - containing everything for everyone!
best regards.
The Big Books were discontinued, some time ago. The Big Red Book is still available.
Adam
I see two Big Red Books on Google Play. One from 2014. I purchased the one from 2015 but it appears to be the 2014 edition. What is the difference? They have two different prices as well.
Sent from my SM-N9005 using Tapatalk
The Big Red Book eBooks will no doubt continue to be useful as general business guides to the technologies, including business uses, high-level processing, deployment planning, standard operations and standard support processes. However, it’s been a while since they last saw an update so it’s been decided to retire them, for this version. They were amended as “free to own” across all eReader platforms, today.
The next versions (for v8.2/v9.x) will be on sale, next year… watch this space for details!
how about a book on
Genesys Events and models
I know there is a book on genesys site, but i think it would be good if you guys write a book about it
make it simple to understand events and their meaning… this will help in trouble shooting call flows
what do you guys think?
IDK…
Are you volunteering?
I am not an expert on that sir,
would love some knowledge on that
Make a book simpler than what? Events, a sequence of occurrences…how you make that simpler?
If you really wanna master them, you must read and study. Do labs, have practice. No dummies book is possible
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How can i download?
The free guides are not available for download, as eBooks. You can purchase a paper copy of the main volume.
The Big Red Book has been superseded by “The Essential Guide” to the Genesys Platform. With updates for v8.x, including; orchestration, web services and other new technologies and a complete overhaul of the graphics and layout for easier navigation, it’s available as either an ebook or paperback from all good eBook retailers;
Google Books: https://play.google.com/store/books/details?id=eV6oDQAAQBAJ#
lulu/Amazon: http://www.lulu.com/shop/adam-gill/the-essential-guide/ebook/product-22973743.html
iTunes/iBooks: https://itunes.apple.com/us/book/the-essential-guide/id1183476532?mt=11
Barnes & Noble/nook: http://www.barnesandnoble.com/w/the-essential-guide-adam-gill/1125333818?ean=9781326880170
- many others!
Adam
Hey Guys
i am new to Genesys…actually i am having a training to be Genesys engineer but the documentation sometimes confuses me…
so after these years of experience in Genesys guys…what would you recommend me to do as a fresh genesys intern to get the knowledge and jdeployment done efficiently and in short time?
another question…is there any genesys documentation or any other third party can teach me how to read the log files and troubleshoot their components?
Install your own Genesys environment for testing purposes (this learn you almost all necessary things) from scratch. Read the available guides which documents the component/solution very well. In case, you have some specific topic/question feel free to open a new topis here.
As already mentioned, plus a learning curve containing;
- Start high-level with how a Contact Center operates - what channels, processes and technologies are involved.
- Learn how the Platform>Framework>Solution relationships operate and understand how they are supported.
- Learn how things are operated, administered and controlled from within the Genesys CIM Platform and Framework.
- Learn how a Solution is built - which component Applications and peripherals make them up - and what methods are used for them to interact and communicate.
- Learn the methods used to invoke state changes and interactions between specific Applications and components, to better understand logging.
- Use the documentation provided with the Solution Applications to understand what logging error messages exist - and what to do when they appear.