The Genesys Handbook is Gone - The Big Red Book is Available Now...

General Discussion
81

Thank you very much Tony. I went to your site and got the files.
I don’t know what I was doing wrong.

Thanks again Tony
Gedeon

82

Tony
Thanks for sharing your knowledge, iam sure it will help me to be a better Genesys consultant.
Iam currently working on GVP and we use ACD group routing to route calls to GVP, have you seen any advantages using Genesys routing over ACD group routing, Iam not trying to divert your thread, let me know if you think that way.
Thanks
KS

83

Superb Tony, very Simplistic

84

tony,

Read your rough guide to ICON and INFOMARt…really good and thanks!! I am a newbie to this app/platform. I am trying to simply view the Admin console. In your doc you say to highlight the Infomart and right-click to get to the Configure->Wizard drilldown…When I right click do not get a configure in the drop down…Is my Confg Mgr not configured correctly? Is this a client configuration issue given the option is not present?

Any insight would be appreciated and thank you for taking the time to respond.

1 Like
85

Hi,

First try selecting (left-click) the Application in CME, then right-click the Application Name as you float over with your cursor to obtain a floating/drop-down menu, where you should find the Wizard listed…

It may be, if you have installed the Application manually (instead of using a Wizard install), that the floating menu is not available - however I’m not sure how you would conduct a manual install of Infomart, so it should work…

?

T

86

Thanks!

I did try what you said..GIM is highlighted under the
Environment->Applications tree. the xxxx_InfoMart is highlighted and I right-click. I do get a drop down but there is no ‘Wizard’ option. The last is ‘Properties’ .

87

Hi,

Wizard is available in CME only if it was installed. You will find installation package on GIM CD - run setup.exe file from root folder of GIM CD on host where CME is installed.

R.

88

Thanks for the clarification Rene.

T

89

Yes and Thank You!.

I found some cryptic blurb in the help on CME re: it. Did a check on the installed Software and did not see it…this is what you guys posted. Seems the admin who installed it for me forgot this piece. Tony and Rene thanks so very much for your time…I am up and running.

Thanks again!

90

:slight_smile:

91

Hi ..iam not able to download the updated versions from the new location . can you please help.

92

Thank you very much for the doc

93

:wink:

94

Tony

You are now my personal hero… I have a technical interview tomorrow but I am not familiar with Genesys (I’m skilled in Cisco ICM etc.) and finding training and overview info on the net has been a nightmare (Genesys are a tad errr… ambitious on training prices too!) but this is truly incredible.

Straightforward and succint. Great work and much appreciated.

P

95

“P”

That was the general idea in producing them! :slight_smile:

My pleasure…

Tony

96

Thanx a TON Tony…Nice work!!

97

Any Chance we could do one up for the Genesys Support Phone?

98

I’m sorry - I really don’t have the bandwidth that I once had - others have suggested other guides and I produced an SDK overview but… time is against me… :frowning:

99

We have the tsunami that is Genesys heading our way this will be a great help to me as a genesys virgin, thanks !! ;D

100

Hi Tony,

Can you please share the Genesys Farmework Layer Guide which basically describes about each layer :slight_smile:

Regards,