Hey everyone! I am trying to build a JMeter script to simulate a massive spike in user logins and status changes to ensure our custom dashboard can handle the load. I am hitting the /api/v2/users/{userId}/presence/purecloud endpoint with about five hundred virtual users. However, almost immediately, I start getting a flood of 429 errors. Does Genesys Cloud have a separate rate limit for testing environments, or is there a specific header I should include to tell the platform that this is an authorized load test?
I manage email routing and hit API limits all the time. There is no separate limit or special “test header” for load testing in Genesys Cloud. The platform is a shared SaaS environment, so they strictly enforce rate limits to protect everyone else. If you are blasting the presence API with 500 concurrent requests, you are definitely going to hit the token limit or the global API limit. You have to throttle your JMeter script to stay under 300 requests per minute per OAuth token.
I recently wrote a script for our integrations that ran into this. Genesys Cloud explicitly forbids unauthorized load testing against their production or testing environments in their Terms of Service! If you continue to blast the API and generate thousands of 429 errors, their security team might temporarily suspend your OAuth client or even your entire organization. You must open a support ticket and coordinate with them if you need to perform high-volume load testing.
is absolutely correct. The previous guy here tried to load test the platform and got our main integration token revoked. It broke our entire CTI pop for two days. Do not try to bypass the limits! If you want to test your dashboard’s performance, you should build a mock API server that returns dummy Genesys Cloud JSON responses. Test your own infrastructure, not the Genesys Cloud platform!