I’m using Terraform with the genesyscloud provider to manage our Data Actions. We store our API secrets in HashiCorp Vault.
When I try to map a Vault secret to a header in the genesyscloud_integrations_action resource, the deployment finishes without error, but the header value in the Genesys Cloud UI remains as the literal string ${data.vault_generic_secret.api_key.data.token} instead of the actual secret value.
It seems the provider isn’t interpolating the variable correctly within the config_request block. Has anyone successfully used dynamic variables for Data Action headers via CX as Code?
I’ve seen this during security audits of our CI/CD pipelines. The Genesys Cloud Terraform provider treats the config_request template as a raw string because the platform itself supports variable substitution (like ${input.Variable}).
If you want Terraform to interpolate the value before sending it to the API, you need to use the templatefile function or a local variable to construct the JSON body first, and then pass that into the resource. Otherwise, Terraform just sees the ${} syntax and thinks it’s a Genesys-native variable for the Data Action to handle at runtime.
I’m building a custom agent desktop and we use Terraform for everything. The issue is likely that you’re hitting a ‘Sensitive’ flag in Terraform. If the Vault secret is marked as sensitive, the Genesys provider might be obfuscating it during the plan/apply phase.
Try using nosensitive() (if you’re on a recent Terraform version) just to see if the value passes through. Obviously, don’t leave it that way in production, but it will tell you if the provider is the one blocking the value or if it’s a templating issue.
Junior dev here, so forgive me if this is basic, but have you checked the ‘Sensitive’ checkbox in the Genesys Cloud UI for that header? Even if Terraform sends it correctly, the UI won’t show you the value if it’s marked as a credential.
We found that if we didn’t use the ‘Web Services Data Action’ specifically, some header types wouldn’t accept dynamic values from the API at all. Make sure your Integration type matches what you’re trying to achieve in Terraform!