T-Server for Avaya TSAPI Deployment

jrowland · August 27, 2009, 8:53pm

Does anyone have any documentation on deploying the Genesys TSAPI T-server?

Rene · August 28, 2009, 7:25am

Hi,

Documentation is available for download from Genesys Technical Support website.

R.

system · August 28, 2009, 2:02pm

If it’s on the Avaya you can contact me as we have done two installs so far.

lcarter · September 23, 2009, 5:19pm

Do your agents log in using a softphone application, or do they log in using the hard phone? We’re having issues with Genesys not receiving information from the hard phone. It doesn’t appear to hit the CTI link, at all. Thanks?

BenTaylor · September 24, 2009, 9:07am

That’s normal behaviour with Avaya.

You’ll need to use query-agent-state on TServer.