I am running Genesys 7.6 T-Server with Cisco CallManager. I’am trying to get progressive dialing work, but I have the following problem :
when an agent try to update the call in Outbound ContactServer the following error appears if the call was already hangs up.
'GSW_AGENT_REQ_TYPE' 'UpdateCallCompletionStats'
'GSW_RECORD_HANDLE' 136
'GSW_ERROR_NUMBER' 112
'GSW_ERROR' 'No call found for the record handle'
'GSW_APPLICATION_ID' 130 '
GSW_CAMPAIGN_NAME' 'CA_CCM'
Outbound Contact Server (OCS) uses a direct interface to T-Server via the T-Library TMakePredictiveCall request.
In some cases (when the onhook arrives after the update) this is working well.
Is there any wrapup configured after the release of the call? If not when the agent goes ready this will tell OCS to close the record and that would be why you receive that message.
OCS option “record_processed” - if it is set to “false” then OCS marks a record as processed once call is released.
Check your agent application isn’t sending automatically the request “RecordProcessed” once call is released
Once the record is marked as “processed” either by OCS or using the request any request related to that record send to OCS afterwards will fail (error).
I have the option record_precessed=true.
but I think I did not have any WrapupTime configured on the agent as I was doing my test. So, it’s possible that the agentReady was triggered directly on the release event.
