does anyone know if there are different events/messages generated by the system AMD compared to a Agent AMD ??
reason being in test we have agent AMD working perfectly but system (even if it does detect answer machine which isn’t 50% of the time )doesn’t insert it into the required delay call back table.
i can see in the logs that it puts a ‘insert into’ for the SQL but for the system one we don’t get a ExecuteAuxSQL()
the config of the treatment is
RecActionCode = 13 ExecuteSQL
CallActionCode = 4 Transfer
TreatmentInterval = 0
TreatmentCycleAttempts = 10
TreatmentIncrement = 0
any ideas ??