Support for Cisco CallManager

Leapfrog · September 29, 2007, 9:15pm

Team,

What is the latest release of CallManager supported by Genesys v7.5 ?

Regards

Leapfrop

Rene · September 30, 2007, 3:04pm

Hi,

The latest supported CallManager version is 5.1.1. You need TServer 7.5 in such case.

René

Leapfrog · October 1, 2007, 11:08am

Thanks a lot René for your help.

I am challenged in internal of my company by telephony’s department in charge to deploy CallManager. They ask me how I can be sure that Genesys and Cisco will run together. Because on the web site of Cisco, the current compatibility is between CallManager v4.1 and Genesys TServer 7.2.

Regards,

Leapfrog.

Rene · October 1, 2007, 6:22pm

You’re welcome.

Genesys is direct competitor of Cisco in the call centre area so I would doubt that certification takes some (long) time due “unknown” reason

You can find supported versions of CCM in the release notes of TServer for Cisco CallManager.

René

system · February 9, 2008, 3:21am

Is the Genesys IP contact centre compatible to Cisco CallManager 5.1?

cavagnaro · February 9, 2008, 5:33am

Genesys IP contact Center? What is that? Can you be more specific? Under Genesys all is IP so don’t understand your question…

system · February 10, 2008, 5:08am

Sorry… I would like to know the compatibility between Genesys Software ACD and Cisco CallManager 5.1.

Many tkx.

cavagnaro · February 10, 2008, 7:28am

? Genesys is a CTI, one of his products is URS (Universal Routing Server) which is something like an ACD but much more advanced.
As Genesys is compatible with CCM and your version is covered I see no problems.